January 2006
Thomson Reuters drive to improve customer experience by using DealBuilder
Business Integrity is pleased to announce that Thomson Reuters has contracted to use Business Integrity's world-leading DealBuilder™ online contract automation software as part of its drive to improve customers’ experience when contracting with Thomson Reuters.
With the new system, Thomson Reuters sales executives and contract negotiators will be able to generate consistent and legally pre-approved sales agreements in seconds by updating a few business questions on a browser based questionnaire.
“Like most legal departments in large organizations, we draft and store our many sales agreements using manual processes – processes that are time consuming and vary from region to region" said Rosemary Martin, Global General Counsel at Thomson Reuters. "Our aim is to enhance customer satisfaction while reducing the time from order to contract. We believe that DealBuilder’s leading technology will enable us to meet that challenge consistently across the organization.”
Tim Allen, Business Integrity's CEO, commented, "We are naturally very proud to have Thomson Reuters as a customer. Thomson Reuters' sales contract system is an outstanding example of how DealBuilder powered contract process automation can improve the contracting process in large organizations while freeing up lawyers' valuable time to focus on non-standard matters and further business and compliance process improvement".
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